Shipping & Returns

Shipping

All orders made on the RT Kit website are dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days; excluding bank holidays and national holidays. 

We aim to despatch orders on the same day however, due to fluctuation in order volumes this is not always possible.

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are out of our control.

RT Kit cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

Exchange

We offer exchanges within 28 days on all times.

You can exchange the same item for a different size or colour, stock dependant.

If the price has gone up since your exchange was sent back, we will not charge you additionally for any price differences.

Exchanges are processed manually, therefore you will not get an email from us when we receive the return.

Exchanges are usually processed within 10-14 days of us receiving the item(s). Standard delivery times then apply for the exchanged item(s) to be delivered back to you. During busy periods some exchanges may be processed outside of the above timeframes.

Return

We offer refunds within 28 days on full priced items. Sale or outlet items will be refunded as store credit, alternatively you can exchange them.

Refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 5 days for your bank to make the fund available to you.

We process refunds as fast as possible. Refunds are processed manually, therefore you will to get an email when your refund is processed, please also check junk folder.

During busy periods some returns may be processed outside of the above timeframes.

Returns Refusal Rights

International returns must be labelled as a ‘Return’ on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes and a processing fee for an item we have not paid you for. This is incorrect as we have not purchased the items from you, you are simply returning them back to us. Any fees we incur, from paperwork filled out incorrectly, will be chargeable or deductible from refunds or store credit.

We reserve the right to deny processing any returns that are not received to our returns address, we therefore request you use a Tracked and/or Signed For Service back to our returns address.

We reserve the right to deny processing any returns received after 28 days of you receiving your order. Your returned item(s) will then be sent back back to your shipping address.

We reserve the right to refuse a refund or exchange for any of the following reasons: An item has been worn/used, washed, is without tags/original packaging, in a complete saleable condition, is dirty/scented or covered in hair.

Due to hygiene, any returns that include any of the listed items below will be rejected and sent back to the shipping address provided:

Headwear & Socks.